Tuesday, August 24, 2010

The Benefits of Leveraging Remote Help

A variety of Remote Help tools are available with great functionality, providing remote trouble-shooting of operational problems. These tools also provide an ideal way to demonstrate features, concepts and solutions to a person or group that may not be geographically convenient. Remote Help, like remote access, is when someone (in this case a technician) remotely connects to your computer system from another location in order to solve your problems. Neither party is required to travel.

Achieving Quicker Response Time

You don’t have to wait hours, days or weeks for your computer to be returned to you; everything can be done online, and resolved immediately without an office visit. Remote Help is meant to provide timely services around the clock. You receive support from experts with advanced systems, network monitoring and management tools to resolve the problem at hand in a shorter time frame.

Reducing Costs

Travel costs are eliminated and the troubleshooting and repair process will take less time. There are no bulky, pricey programs to buy or download. If we can reduce our cost, we can reduce your cost for support. Remote Help is a low cost service when you consider the time savings at both ends of the transaction. Note, however, that not all problems can be resolved via remote help.

Easy for You

Remote Help allows manipulation of your computer by a remote technician. You can demonstrate your problem to a technician visually with little or no verbal communication. The technician can see your computer and identify what is wrong with it. There is no need for you to understand how to fix the problem because a trained technician is ready to help. Plus you can watch the process! Furthermore, you can use a remote help tool to present a marketing pitch to potential clients, review project status with your team, or review and discuss the budget with your staff.

Giving You Control

• You initiate the session following the instruction provided to you by the technician.
• The technician requires your permission to control and/or view the computer.
• You can see and monitor what the technician is doing.
• You can end the session at anytime.
• You can stay in touch with the technician throughout the support session.
• Remote control is temporary; when the session is ended, all access rights for the technician are revoked.


Remote Help tools can provide support to a sole proprietor or any number of employees anywhere in the world. These tools can also enable you to demonstrate operational processes, software or website features and host team meetings, even when the participants are at geographically diverse locations.

Please note that you must have an Internet connection to use Remote Help.

Monday, August 23, 2010

Transitions Healthcare of Sykesville MD Website Launched!

InfoPathways just launched the new website for Transitions Healthcare of Sykesville, MD. They are a 118 bed facility with a 34 bed Sub-Acute unit located in beautiful downtown Sykesville, a southern Carroll County, Maryland community.

Transitions Healthcare is devoted to helping individuals who have suffered from a medical event, transition to their highest level of physical and mental functioning in a comfortable and customer service oriented environment.

Monday, August 16, 2010

1, 2, 3 : Marketing, Websites & Social Media

  1. MARKETING: When you send email from work, are you using a consistent email signature? Outlook and most other email tools will allow you to do this so you do not have to retype it. A signature is that block that says something like:

    Kelly M. Heck
    InfoPathways - Web Design & Photography
    (410) 751-9929 x105

    ... it should include your name, where you work, what you do and your contact information. And ALWAYS include your website address as a working link. It will get you more traffic and makes visiting your website more convenient to your clients and potential clients receiving your emails.

    Another thing, it's really annoying when I need to call someone and the only signature they have is their name. LAME! CONVENIENCE!!! Make it easy and customers are more likely to work with you.
  2. WEBSITES: Looking for more, unique traffic? It takes time to build, so be patient. But if you aren't getting the traffic you desire (are you making sure by using Google Analytics? Talk to us about it - we have an inexpensive, one-time set-up fee), consider adding useful information to your website. Make it a place for people to get something other than your contact information. Announcements/Events/Helpful Links/Monthly Articles/etc. Is your site the one-stop-shop for something that your potential clients and/or locals need? An educational item, a reference, etc.
  3. SOCIAL MEDIA: Once you have built up enough followers on your Facebook Fan (now "like") page, set-up a vanity URL that uses your company name. If your company name is not available, maybe use your website domain name or something related to your company and what you provide: http://www.facebook.com/InfoPathways

Thursday, August 12, 2010

LinkedIn for Business

LinkedIn (definition):
LinkedIn is a business-oriented social networking website designed for professionals, allowing you to share work-related information and maintain an online list of professional contacts. A LinkedIn profile highlights one’s education and work experience, somewhat like a resume, and additional information that helps each (regular) user stand out in their industry. By the end of June 2010, LinkedIn had over 70 million registered users spanning more than 200 countries and territories worldwide. LinkedIn ranks high with other main social media outlets such as Facebook, Twitter and MySpace.

7 Ways to Utilize LinkedIn Professionally
  1. Fill out your profile completely to gain trust.
  2. Post information and status updates that are professional business oriented only. Link back to your company website, latest blog post, recent work, etc. Save your personal information for the other social networking websites.
  3. Link your status updates with your other social media accounts and use widgets to integrate other tools that allow you to import your blog entries or Twitter stream into your profile.
  4. Use the search feature to find people by name, company, industry or city that you can add to your network.
  5. Post or link to useful articles and resources that will benefit your customers and colleagues.
  6. Do not turn off your contacts.
  7. Receive LinkedIn messages in your email inbox so you can respond right away.
5 Business Benefits of LinkedIn
  1. Give honest and valuable recommendations to your connections. If you have recently done business wtih some one, write them a recommendation on the quality of their service/product and their customer service. Often you will receive one in return. You can also request recommendations.
  2. Post job openings that will reach hundreds, maybe thousands of eyes. It is also a great place to look for a new career.
  3. Join groups related to your field and skills and get involved in their conversations. Sharing your opinions and knowledge in a way that displays your abilities positively without a hint of self-promotion will improve your business. If someone finds your post of interest, they will often look at your profile, maybe even your website.
  4. Looking for new customers? Before cold-calling or mailing marketing materials, check them out to see if you have an acquaintance that could introduce you. It also gives you the opportunity to learn more about the person you are trying to speak with and their business.
  5. You can use Outlook Social Connector to connect your LinkedIn account (and in the future, Facebook, MySpace and others) to your Microsoft Outlook 2010, 2007 and 2003! CLICK HERE FOR MORE about Outlook Social Connector.