Do you follow your gut instinct, or their advice? You have two options. The first is to ride the waves of uncertainty to try and save a buck, but you may accept this option at enormous risk. The second is to pay a reasonable (depending on the company), consistent fee, so you can stay educated of your future costs. More often than not, the second option is what will save you money, but it is difficult to see beyond the thought of “unnecessary” maintenance bills. Regular maintenance will help prevent major problems.
Why Regular Network Maintenance? What Needs Regular Attention?
Monitoring of your email system to ensure it continues to handle your organization's email management needs as near to 24/7/365 as possible and verification that your malware filter is performing correctly.
- Monitoring of system updates (operating system and other software updates).
- Monitoring of protection software (anti-virus and anti-malware).
- Monitoring of and addressing system alerts (errors, crashes, restarts, and space issues).
- Monitoring or regular checks of your system backup. Is it happening when scheduled? Is it completing? Can it be used to recover data when it is needed (backup validation)?
When to Call?
Though it will happen less often, you will need technology services in-between regular maintenance sessions. Knowing when to contact your technology support company is vital. (This part is especially important for those of you who are unsure about investing in regular maintenance.) So when should you pick up the phone?
- When there’s smoke or the smell of smoke spewing out of your machine.
- After you’ve restarted your computer and verified that the problem is still present.
- If you suspect your system has been compromised.
- When your antivirus software is not staying up-to-date.